Our second Sector Spotlight on the Financial Services features Kevin Hancock, who is the Senior Vice President of Marsh Commercial, an Insurance Brokers based in Kirkwall.
After school, Kevin went to University in Glasgow and after graduating began working for Royal Insurance. He then returned to Orkney to work for a local insurance broker which was bought over by Clark Thomson Insurance, at which point Kevin was made Branch Manager. He was promoted to his current role and given responsibility for all the offices in the Highlands and Islands. Marsh Commercial bought Clark Thomson Insurance in May 2018.
Can you describe a typical day in your role?
On a typical day I would expect to:
How did you end up in this role?
I studied at Glasgow Caledonian University from 1990 to 1994 and then got a job with Royal Insurance. I came back home in 1996 to work for a local Insurance Broker, which was later bought over by Clark Thomson Insurance and I was made Branch Manager.
I was promoted to my current role in 2016, and became responsible for all the offices in the Highlands and Islands – these include Orkney, Thurso, Inverness, Nairn and Elgin.
Clark Thomson Insurance sold their business to Marsh Commercial in May 2018, and there was no change in my role.
What is the best thing about your job?
The opportunity to give people the chance to develop a career and fulfil their potential. It is also rewarding to get to know your clients and their business activities.
Assisting clients with claims is also very important – a client with a fire damaged house or a farmer with his byre roof blown off in a storm needs our help to get back to normality.
What is the worst thing about your job?
The biggest challenge also presents the biggest opportunity, and that's negotiating with insurers to help my clients get the insurance cover they need to manage their businesses successfully. Being able to present a good, well-thought proposal and working with your clients' advocate is a prized skill in our industry.
What skills do you need to undertake your role?
I think you need to be interested in people and enjoy interacting with them – this relates to clients and staff.
It is important to be able to communicate ideas and concepts in a way that is understandable to all. Being able to listen and understand what the client is needing is a vital skill
You need to be able to prioritise and manage time efficiently.
Patience, resilience and perseverance are useful tools as well.
It goes without saying that you have to be able to work as a team and assist others when needed.
What qualifications do you have?
BA (Hons) in Public Administration & Management.
Advanced Diploma in Insurance (ACII).
Would you recommend this job to young people, if so why?
I would recommend a career in insurance to young people. It can give you the opportunity to meet people from all walks of life and gain an understanding and knowledge of many different sectors of the local economy.
There are excellent opportunities for career development throughout the industry.
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