As part of our Sector Spotlight on NHS Orkney, we spoke to Rhiannon Phillips who is a Primary Care Facilitator. After completing an HNC in Business Management, she struggled to get a job due to lack of experience, however working for the Admin Bank at NHS Orkney led to a full-time role and opportunities to develop herself further through work-based learning.
How did you end up in your current role?
After I left school, I studied for an HNS in Business Management and worked part-time in Boots. I applied for so many admin roles throughout Orkney but wasn’t successful due to lack of experience which is why I think the Apprenticeships you get now within NHS Orkney are absolutely fantastic.
I was finally successful in getting on to the Admin Bank with the NHS in 2015 where I helped out in Primary Care – I’ve since progressed through three different roles in my department. I was lucky enough to be able to do my SVQ3 in Business Admin through my role in the NHS as well.
What is the best thing about your job?
No two days are ever the same and you get to work with so many great people. The new hospital is also fantastic to work in!
What is the worst thing about your job?
How quickly things can change from what you had planned in a day. There can be a lot of crises management - but I also quite enjoy that weirdly!
What skills do you need to be a Primary Care Facilitator?
Team work, project work skills/ problem solving, people skills, good communication and also being very organised.
What qualifications do you have?
HNC Business Management, SVQ3 in Business Admin and a CMI Level 6 in First Line Management.
Would you recommend a career in the NHS?
Definitely, you get given so many opportunities to do further learning and progress yourself within the organisation.
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For more information on NHS Careers, visit: https://www.healthcareers.nhs.uk/