As part of our Sector Spotlight on NHS Orkney, we spoke to Sarah Rendall, Facilities Support Officer. Sarah started her NHS career with a Relief position on the Switchboard, this lead to a chance to take on an Admin role before she moved into Facilities and her current role.
Can you describe a typical day as a Facilities Support Officer?
Dealing with all aspects of accommodation such as bookings for Graham House and other NHS properties, updating rotas and procedures and day to day switchboard/central reception issues along with pulling together a working guide to the new central reception. I also process PECOS orders for departments within Facilities and generally helping with any day-to-day admin functions and assisting team leads within the department.
I also deal with end of month catering requests and issue uniform spreadsheets, SSTS along with invoices and quarterly benchmarking figures.
How did you end up in your current role?
I started off working in Switchboard as a relief then began a full time contract a few months later. I then took a year long career break to go travelling, I then came back to work at switchboard for six months then a maternity cover post for Facilities Administrator came up. I applied for this, got the job and then after around 10 months the role was changed to more of a support officer role which I am currently doing.
What is the best thing about your job?
I enjoy working with all of the heads of departments within Facilities; I have a helpful and supportive boss and generally enjoy the day-to-day work I am doing along with developing in my role over time.
What is the worst thing about your job?
What skills do you need to be a Facilities Support Officer?
Good admin skills, good communication skills and relationships with people within and outwith the department. You need to be organised as tasks can take longer than expected or issues can arise meaning day to day tasks have to be prioritised. Always be willing to help others when they need it.
What qualifications do you have?
I have a BA Business Management degree. I have also undertaken different training courses that relate specifically to the job, such as LAS training on Tenancies and Notices which relates to the accommodation part of the role.
Would you recommend a career in the NHS?
Yes, it has provided me with good opportunities and I enjoy the work and working for NHS Orkney.
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For more information on NHS Careers, visit: https://www.healthcareers.nhs.uk/