For our next Sector Spotlight on the Retail industry we hear from Shannon Foubister who is a Customer Service and Office Administrator at Willamsons Butchers.
Shannon’s career path has seen her work at NorthLink as a Customer Service Assistant while completing her NC Administration at Orkney College. Alongside that she also ran her own business ‘Brough Bakes’, before joining Williamsons Butchers.
Can you describe a typical day in your role as Customer Service and Office Administrator?
My usual daily routine involves working through orders to ensure they get processed correctly and invoiced, as well as answering any queries via email or over the phone. I also serve customers in the shop. I have recently taken over the social media for advertising and promotion of the business which I really enjoy as it has become a big part of a retail business.
How did you end up in this role?
I was working as a Customer Service Assistant at NorthLink three nights a week, as well as studying administration at Orkney College and running my own business ‘Brough Bakes’, when the first lockdown came in. The lockdown made things rather difficult and I had to finish my studies at home whilst accepting the changes to my other jobs. I was finding it hard being at home all day once my studies were nearly finished, so when I noticed Williamson’s advertising a job I jumped at the chance. I really enjoyed it so when they asked me if I would like to stay, I of course said yes.
What is the best thing about your job?
Meeting new customers daily either over the phone, via email or serving in the shop is something I really enjoy. I also really enjoy making the Facebook presentable and eye catching as it is vital for a retail shop these days.
What is the worst thing about your job?
Working inside when the sun is beaming in the window! Apart from that I love what I do, and the folk I work with daily.
What skills do you need to undertake your role?
The main skills would be:
What qualifications do you have?
The most recent qualification I received was an NC Administration at Orkney College. Before this I studied a ‘Stepping Stones’ course at Orkney College which gave me various qualifications. They included Young Enterprise, communication, first aid, customer service, food hygiene, food service, maths, admin and IT and the list goes on.
Before these, I received various qualifications in school too.
Would you recommend this job to young people, if so why?
I would recommend a job like this to anyone. I have continued to build up on my current skills and to gain confidence which is life changing skills.
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