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Staff Focus: Callum Knowles, Northlink Ferries

24/9/2021

 
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​Now we hear from Callum Knowles, an HR Officer with Serco Northlink Ferries. 
 
Callum left school at the start of his sixth year and undertook a Modern Apprenticeship in Business and Administration.  He was working in a HR role within the haulage sector before being made redundant due to COVID.  He undertook a different role with the same company, but missed working in HR so applied for his current role with Northlink Ferries.

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​Can you describe a typical day in your job? 
A typical day in my role involves organising training which is needed for the ships to sail daily.  I also deal with the apprentice and cadet rostering as well as any other general HR administration. 
 
How did you end up in this role? 
I left school at the start of sixth year to join a Business Administration Modern Apprenticeship to make me leave my comfort zone.  I was then working in the haulage sector as a HR Co-ordinator before being made redundant due to COVID.  This then led to me taking a job as a Business Shared Services Administrator which was with the same company.  After a short while I missed working in HR, so I then started applying for jobs which led me to the role within NorthLink. 
 
What is the best thing about your job? 
Sense of accomplishment by meeting targets set.  There is a lot of exposure to a variety of things which are transferable across all business sectors. 
 
What is the worst thing about your job? 
Sometimes you may be tested to try and find a creative solution to a problem. 
 
What skills do you need to undertake your role? 
Communication, accuracy, people skills, patience, adaptability and problem solving 
 
What qualifications do you have? 
Level 6 Business and Administration 
National 5 Admin 
National 5 Maths 
National 5 French 
National 5 English 
National 5 Engineering Skills 
 
Would you recommend this job to young people, if so why? 
Yes, I would, they are very accommodating and want the best for their employees. 
 
Visit Northlink Ferries on: 
 
Website:  www.northlinkferries.co.uk  
Facebook:  www.facebook.com/NorthLinkFerries  
Twitter:  twitter.com/NLFerries  
Instagram:  www.instagram.com/northlink_ferries  


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  • Home
  • Young People
    • Careers in... >
      • Aquaculture
      • Construction
      • Early Years & Childcare
      • Energy
      • Food & Drink Production
      • Health & Social Care
      • Land-based
      • Retail
      • Tourism & Hospitality
    • My Options >
      • Apprenticeships
      • College
      • University
      • Employment
      • Planning for the Future >
        • Making Decisions
        • Your Options
        • Finding and Getting a Job
      • Your Next Steps
    • Get Hired >
      • The CV
      • The Job Application
      • The Job Interview
    • Stand out from the crowd >
      • 10 Ways to get Experience
      • Make the Most of Your Work Experience
      • Get Creative
    • Work Placements
    • Employment Rights
  • Employers
    • Get Involved
    • Activity Planner
    • Employer Testimonials
    • Ways to Engage
    • Apprenticeships
    • Hire a young person
    • Young Person's Guarantee
    • Funding and Support
  • Education
    • Marketplace for Education
  • Parents
    • Discovering their career options
    • Choosing their next steps
    • Getting their first job
    • Unlocking their potential
  • Latest News
    • #NoWrongPath
    • Orkney Careers Fair 2024
  • Work Placements