Next up in our Social Media Takeover, we hear from Dana Sutherland, Customer Service Assistant with Northlink Ferries, and the career path she took to get there.
Dana originally spent six years training to become a chef before deciding to try home care, but realised it wasn’t for her. She then applied for a job with NorthLink and secured a full-time position as a Customer Service Assistant. Dana never thought she would be able to secure a successful job with no qualifications but managed to prove herself wrong.
Can you describe a typical day in your job?
Checking in customers and vehicles, making sure the vessel leaves on scheduled time, helping customers with queries, making sure we try to meet their needs as much as possible.
How did you end up in this role?
I originally started as a chef, training for six years doing so. I then decided to try home care which wasn’t for me so went back to cooking, I then took the chance and applied for a job with NorthLink, went through the interview process and managed to secure a full-time position as a Customer Service Assistant. I always thought having no qualifications, it would never secure a successful job, but I was so wrong.
What is the best thing about your job?
Dealing with the public via face-to-face, email, and phones. Working alongside a friendly bunch of people.
What is the worst thing about your job?
The early starts, but you soon get used to them.
What skills do you need to undertake your role?
Teamwork, lone working, communication, ability to act professionally in bad situations, good phone manners, friendly approach.
What qualifications do you have?
Professional Cookery level 2.
Standard grades in English, Maths, Business Management and Biology.
Would you recommend this job to young people, if so why?
It’s a good job to work on your people skills and secure a good future for yourself. There is a lot of room to work your way up and learn more things within NorthLink Ferries.
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