Lesley Campbell, Database Manager with NorthLink Ferries tells us about her career journey.
Lesley left college with a degree in mathematics and started her career in banking. After working at the Royal Bank of Scotland in Edinburgh as a Senior Developer, she decided to move to Orkney to improve her quality of life. This was in 2002 as NorthLink Ferries were starting up and she joined the company working in the Customer Service Centre answering calls. After six month, she moved into her current role.
Can you describe a typical day in your job?
Every day is different which is one of the aspects I like best. My role involves keeping the reservation system working. I create the sailings and prices for all the passenger sailings. I also maintain the changes which happen throughout the year such as changing the passenger numbers available on sailings and changing VAT rates according to government announcements. I also get involved in new projects such as the new PCI PAL payment system used by the Customer Service Centre, new scanners for check-in and embarkation, new reporting systems (I also create reports for senior management and TS) and the new website.
As well as my Database Managers role I have a support role for all our reservations staff and have written the work instructions for them. I am also the Passenger Registrar which means I have to ensure that all our passenger’s manifests are accurate and properly retained for the correct period of time.
How did you end up in this role?
I left college and went to work in a Merchant Banking Software House. After a few changes in job, I ended up at the Royal Bank of Scotland in Edinburgh working as a Senior Developer in the Registration Team (Stocks and Shares). After a few years I got fed up with the money / power / status requirements people seemed to have and decided to move to Orkney to get some peace and quiet and improve the quality of my life. This was in 2002 when NorthLink Ferries was just starting up. I got a job in the Customer Service Centre answering phones (There were only three of us at this time!) I loved the excitement of it being a new and very important company in the community. After six months I became Database Manager, so I’ve been doing this for a while now.
What is the best thing about your job?
The variety, supporting people. Dare I say it - I love the people I work with - they are a fantastic bunch of people.
What is the worst thing about your job?
What skills do you need to undertake your role?
Attention to detail, writing skills, working as a team. Knowledge of many different aspects of the business, problem solving. Communication skills are important.
I have been working from home since March 2020, but this has not made work more difficult at all. I still have plenty phone and Teams contact with my colleagues as well as visiting the office occasionally if the need arises.
What qualifications do you have?
I left college with a degree in Mathematics. I also am a qualified tutor for Adult Literacies (I do volunteer work with adults wanting to improve their mathematics) and I have an SVQ Level 4 in Management.
Would you recommend this job to young people, if so why?
I would recommend this job to anyone who has some experience of NorthLink Ferries and how we work and what we provide. You’ll never be bored!
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